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Purpose/Objectives:
This article provides examples from the recent literature of expanding and changing roles in case management in an evolving health care landscape. It explores new skills required to bring continued value and purpose through appropriate case management interventions.
Primary Practice Settings:
All levels of health care delivery.
Findings/Conclusions:
The delivery of health care services and products is rapidly evolving in a value-based, technology-enabled, outcomes-oriented, financially driven health care environment. The current literature identifies changes in health care delivery across levels of care that require expanded roles and skill sets of case managers to bring continued value in new health care ecosystems.
Implications For Case Management Practice:
Case managers and organizations supporting case managers should evaluate the types, timing, and strategies of case management interventions needed in new and emerging models of care. Understanding and implementing these new interventions will require case managers to gain new knowledge and competencies that can maximize the value they bring to the health care system, health care teams, and their patients/clients in evolving health care settings.
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