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Summary
The roles of case managers are expanding in healthcare due to evolving systems. New skills and competencies are essential for case managers to provide value in changing healthcare environments.
Area of Science:
- Healthcare Management
- Health Services Research
Background:
- The healthcare landscape is rapidly evolving, driven by value-based care, technology, and outcome-orientation.
- This evolution necessitates a re-evaluation of traditional healthcare delivery models.
Purpose of the Study:
- To examine the expanding and changing roles of case managers in the current healthcare landscape.
- To identify new skills and competencies required for case managers to maintain value and purpose.
Main Methods:
- Literature review of recent publications across all levels of health care delivery.
- Analysis of evolving healthcare ecosystems and their impact on case management.
Main Results:
- Healthcare delivery is transforming, requiring expanded roles and skill sets for case managers.
- Case managers must adapt to new healthcare ecosystems to provide continued value.
Conclusions:
- Case managers need to acquire new knowledge and competencies to maximize their value.
- Organizations and case managers should assess and adapt intervention strategies for emerging care models.
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