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Using a nursing balanced scorecard approach to measure and optimize nursing performance
Lianne Jeffs1, Jane Merkley, Sandy Richardson
1Keenan Research Centre, Li Ka Shing Knowledge Institute, St. Michael's Hospital, Toronto, ON. jeffsl@smh.ca
Nursing Leadership (Toronto, Ont.)
|April 23, 2011
Summary
This study details how one healthcare organization developed a nursing strategic plan and nursing balanced scorecard (NBS) using strategy mapping. The NBS improves nursing processes and performance measurement through data analysis and transparent communication.
Area of Science:
- Healthcare Management
- Nursing Administration
- Strategic Planning
Background:
- Effective strategic planning is crucial for healthcare organizations.
- Measuring nursing performance requires robust frameworks.
- Previous approaches may lack comprehensive performance metrics.
Purpose of the Study:
- To describe the development and implementation of a nursing strategic plan and nursing balanced scorecard (NBS).
- To illustrate the use of strategy mapping in a focused planning process.
- To provide insights for nurse leaders on performance measurement strategies.
Main Methods:
- Focused planning process utilizing strategy mapping.
- Development and implementation of a nursing balanced scorecard (NBS).
- Leveraging data analysis and transparent communication for performance management.
Main Results:
- Successful integration of a nursing strategic plan with a nursing balanced scorecard (NBS).
- Improved nursing processes and organizational capabilities driven by data.
- Enhanced performance management through transparent reporting.
Conclusions:
- A nursing balanced scorecard (NBS) effectively manages nursing strategic plans.
- Data-driven insights and clear communication are vital for performance.
- Senior leadership support is essential for strategic plan success.
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