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Evaluation of Croatian community pharmacists' patient care competencies using the general level framework
Arijana Meštrović1, Zivka Staničić, Maja Ortner Hadžiabdić
1Atlantic FARMACIA, Zagreb, Croatia. arijana.mestrovic@atlantic.hr
Objectives:
To assess Croatian community pharmacists' patient care competencies using the General Level Framework (GLF).
Methods:
The competencies of 100 community pharmacists working in 38 community pharmacies were evaluated using an adapted version of the GLF.
Results:
Pharmacists demonstrated the best performance in the competency areas drug specific issues and provision of drug products; the poorest performance was in the competency areas evaluation of outcomes and monitoring drug therapy. Pharmacists' behavior varied the most in the following areas: ensuring that the prescription is legal, prioritization of medication management problems, and identification of drug-drug interactions.
Conclusions:
Competencies were identified that need to be developed to improve pharmacist interventions in community settings. This study provides the first data on pharmacists' performance in Croatia and serves as a starting point for future studies and actions.
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