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Developing and implementing an advanced communication training program in oncology at a comprehensive cancer center
Carma L Bylund1, Richard F Brown, Philip A Bialer
1Department of Psychiatry and Behavioral Sciences, Memorial Sloan-Kettering Cancer Center, New York, NY 10022, USA. bylundlc@mskcc.org
Advanced communication skills training for cancer care clinicians significantly improved their self-efficacy in patient communication. This program addressed institutional factors, proving feasible and impactful for oncology professionals.
Area of Science:
- Oncology
- Medical Education
- Communication Studies
Background:
- Cancer patients experience unmet communication needs.
- Existing communication skills training lacks institutional integration in oncology.
- Institutional norms can hinder effective clinical communication.
Purpose of the Study:
- To develop and implement an advanced communication skills training program for oncology clinicians.
- To assess the impact of this training on clinician self-efficacy and behavior.
- To evaluate the feasibility and acceptability of such a program within a major cancer center.
Main Methods:
- A nine-module advanced communication skills training program was developed.
- Training incorporated didactic and experiential small group work.
- Participant self-efficacy and reported behavior changes were assessed.
Main Results:
- 515 clinicians participated in the program since 2006.
- Participants demonstrated significant improvements in self-efficacy for patient communication.
- The program was found to be feasible and acceptable in a major cancer center setting.
Conclusions:
- Advanced communication skills training is a viable and effective approach in oncology.
- The program positively impacts clinician self-efficacy in communicating with cancer patients.
- Institutional integration is key for sustained communication improvements in cancer care.
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