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Creating and sustaining an effective coaching culture in home care: one organization's performance improvement
1Partners in Care, 1250 Broadway, New York, NY 10001, USA. Marki.Flannery@partnersincareny.org
Abstract:
Relationships between aides and their supervisors are often challenging. Unproductive disciplinary conversations lead to increased dissatisfaction, low morale, high turnover, and stress levels among staff. This cycle can continue to spiral if not effectively addressed and aimed in a positive direction. This article shares the experience of an organization that addressed this concern through a performance improvement initiative.
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