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A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills

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Identifying age-friendly behaviours for bus driver age-awareness training.

Kieran Broome¹, Linda E Worrall, Jennifer M Fleming

¹School of Health & Sport Sciences, University of the Sunshine Coast, Maroochydore DC, QLD, Australia 4558. KBroome@usc.edu.au

Canadian Journal of Occupational Therapy. Revue Canadienne D'Ergotherapie

|May 13, 2011

Summary

Friendly bus drivers make older passengers feel safe and supported. Key behaviors include courtesy, helpfulness, and providing adequate time and clear communication for seniors.

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Area of Science:

Gerontology
Transportation Studies
Occupational Therapy

Background:

Occupational therapists advocate for age-friendly public transportation.
Developing effective bus driver age-awareness training requires defining specific behaviors.
Understanding passenger needs is crucial for improving bus services for older adults.

Purpose of the Study:

To define, clarify, and illustrate bus driver behaviors that promote friendliness and helpfulness.
To identify key actions contributing to a positive bus travel experience for older passengers.
To provide a behavioral basis for age-awareness training programs for bus operators.

Main Methods:

Qualitative content analysis of observations and interviews with older bus passengers.
Stimulated recall interviews were used to gather detailed passenger experiences.
Study conducted with 40 older adults (60+) in Queensland, Australia, involving round-trip bus journeys.

Main Results:

General professional behaviors: ensuring passenger safety, courtesy, friendliness, and acknowledging invisible disabilities.
Specific professional behaviors: allowing adequate time, pulling close to the curb, effective communication, and providing clear information.
Older participants highlighted the importance of drivers being aware and considerate of their needs.

Conclusions:

Findings inform the development of evidence-based age-awareness training for bus drivers.
Recommendations focus on specific behaviors to enhance the safety and comfort of older passengers.
Improving bus driver practices can significantly enhance public transport accessibility for seniors.