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Watershed Planning within a Quantitative Scenario Analysis Framework
12:44

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Published on: July 24, 2016

Multi-agency operations: cooperation during flooding.

Richard McMaster1, Chris Baber

  • 1School of Electronic, Electrical and Computer Engineering, The University of Birmingham, Edgbaston, Birmingham B15 2TT, UK. r.mcmaster@bham.ac.uk

Applied Ergonomics
|May 17, 2011
PubMed
Summary
This summary is machine-generated.

Effective command and control in multi-agency operations requires shared understanding and trust. Current communication systems hinder these crucial elements for successful emergency response.

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Area of Science:

  • Emergency Management
  • Sociotechnical Systems Theory
  • Organizational Communication

Background:

  • Multi-agency operations are critical for major emergencies.
  • Effective coordination relies on shared understanding and trust.
  • Current communication systems present challenges to these social processes.

Purpose of the Study:

  • To investigate command and control in multi-agency operations.
  • To elaborate on themes in multi-agency emergency response.
  • To analyze a successful combined military and civilian defense case study.

Main Methods:

  • Case study analysis of the Walham electricity substation flood defense in July 2007.
  • Qualitative investigation of command and control dynamics.
  • Application of sociotechnical systems principles.

Main Results:

  • Effective coordination necessitates a deep, shared understanding of the incident.
  • High levels of trust between organizations are vital for successful response.
  • Existing communication systems struggle to adequately support trust and shared understanding.

Conclusions:

  • Developing shared understanding and trust is effortful but essential.
  • Sociotechnical systems approaches can inform future communication system design.
  • Future systems should prioritize supporting critical social processes in emergencies.