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Infectious disease specialist telephone consultations requested by general practitioners
Gaëlle Bal1, Elodie Sellier, Stéphane Gennai
1Quality of Care Unit, Grenoble University Hospital, Grenoble, France.
General practitioners (GPs) value infectious disease (ID) specialist consultations for patient management, citing rapid access and quality improvement. Both GPs and specialists reported high satisfaction with the telephone consultation service.
Area of Science:
- Infectious Diseases
- General Practice
- Healthcare Management
Background:
- Infectious diseases (ID) represent a significant portion of general practitioner (GP) workload.
- GPs frequently consult ID specialists for patient management advice.
- This study investigated GP reasons for seeking ID consultations and user satisfaction.
Purpose of the Study:
- To examine the reasons why general practitioners (GPs) request infectious disease (ID) consultations.
- To assess the opinions of both GPs and ID specialists regarding the ID consultation service.
- To evaluate the perceived quality and accessibility of ID telephone consultations.
Main Methods:
- Prospective study of solicited ID consultations requested by GPs.
- Data collected on GP characteristics, consultation reasons, specialist recommendations, and perceptions.
- GPs reported adherence to recommendations and satisfaction with the service.
Main Results:
- An average of 57 monthly telephone consultations were requested by GPs.
- Recommendations focused on antibiotic treatment (66.2%), diagnostic tests (46.5%), and further care (29.6%).
- High GP satisfaction (97.9%) and specialist satisfaction (94.7%) were reported, driven by accessibility and quality.
Conclusions:
- Telephone consultations with ID specialists are highly valued by GPs, likely due to their accessibility.
- The service is perceived positively by both referring GPs and ID specialists.
- Further research is recommended to determine the impact of these consultations on patient care quality.
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