A KPI framework for process-based benchmarking of hospital information systems

Area of Science:

• Health Informatics
• Healthcare Management
• Clinical Documentation

Background:

• Hospital Information Systems (HIS) performance monitoring is crucial.
• Current HIS benchmarking often overlooks process outcomes and strategic contributions.
• There is a need for improved HIS evaluation methods.

Purpose of the Study:

• To propose a novel framework for benchmarking HIS.
• To evaluate HIS based on clinical documentation processes and their outcomes.
• To align HIS performance with hospital strategic goals.

Main Methods:

• Development of a general process model for clinical documentation.
• Definition of outcome criteria specific to clinical documentation processes.
• Application of the framework for HIS benchmarking.

Main Results:

• A structured framework for HIS benchmarking is presented.
• The framework emphasizes the link between HIS, clinical processes, and outcomes.
• It provides a basis for evaluating HIS effectiveness in achieving strategic objectives.

Conclusions:

• Benchmarking HIS using clinical documentation outcomes offers a more comprehensive evaluation.
• This approach enhances the understanding of HIS impact on hospital performance.
• The proposed framework supports better HIS decision-making and strategic alignment.