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Patient-physician Communication Barrier: A Pilot Study Evaluating Patient Experiences
Tm Khan1, Ma Hassali, Msm Al-Haddad
1Department of Pharmacy Practice, College of Clinical Pharmacy, King Faisal University, Al-Ahsa 31982, Saudi Arabia.
Journal of Young Pharmacists : JYP
|September 8, 2011
Summary
Patient-physician communication barriers in Malaysia were identified. Poor understanding and low health literacy hinder effective communication, impacting patient satisfaction in primary care.
Area of Science:
- Health Services Research
- Communication in Healthcare
- Primary Care Medicine
Background:
- Effective patient-physician communication is crucial for quality primary healthcare.
- Barriers to this communication can negatively impact patient understanding and satisfaction.
- Identifying these barriers in specific settings, like Malaysian primary care, is essential.
Purpose of the Study:
- To identify prevalent patient-physician communication barriers.
- To explore patient perceptions of these barriers in primary healthcare.
- To investigate factors contributing to communication deficits in Pulau Penang, Malaysia.
Main Methods:
- A cross-sectional study design was employed.
- A 17-item self-developed tool assessed patient perceptions of communication barriers.
- Data from 69 patients were analyzed using SPSS, including Chi-Square tests.
Main Results:
- A significant proportion of patients (23.5%) reported dissatisfaction with information received.
- Poor mutual understanding between patients and physicians emerged as a primary communication barrier.
- Low patient health literacy and physicians' listening skills were identified as potential contributing factors.
Conclusions:
- Lack of physician-patient understanding is a key impediment to effective communication in primary care.
- Addressing health literacy and physician communication skills is vital for improving patient-physician interactions.
- Findings highlight areas for targeted interventions to enhance communication in Malaysian primary healthcare settings.
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