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Process evaluation of a diversity training program: the value of a mixed method strategy.
Halime Celik1, Tineke A Abma, Ineke Klinge
1Dept. of Health, Ethics and Society, Faculty of Health Medicine and Life Sciences, Maastricht University, Maastricht, The Netherlands. h.celik@maastrichtuniversity.nl
Evaluation and Program Planning
|November 8, 2011
Summary
Healthcare diversity training improved awareness and critical attitudes toward patient differences, but results varied by setting. Individual learning alone did not ensure organizational-level diversity sensitivity.
Area of Science:
- Healthcare professional education
- Health disparities
- Sociology of health
Background:
- Patient health and needs are shaped by diverse factors including sex, gender, ethnicity, and socioeconomic status (SES).
- Healthcare professionals require awareness of diversity dimensions to provide holistic patient care.
- A diversity sensitivity training program was developed to address these needs.
Purpose of the Study:
- To conduct a formative process evaluation of a diversity sensitivity training program for healthcare professionals.
- To assess the training's impact on awareness, knowledge, attitudes, and motivation regarding diversity in healthcare settings.
- To explore variations in training outcomes across different healthcare environments.
Main Methods:
- Mixed methods approach combining quantitative and qualitative data collection.
- Implementation and effects of the training were monitored over three years.
- Training was delivered in three distinct healthcare settings: mental healthcare, nursing home, and hospital care.
Main Results:
- The training successfully enhanced participants' awareness, knowledge, and critical attitudes toward diversity.
- Motivation and willingness to act on diversity issues increased among participants.
- Nursing home staff showed less satisfaction and did not develop a critical perspective compared to other settings.
Conclusions:
- While the training fostered individual learning and improved diversity sensitivity, it was insufficient to guarantee organizational-level change.
- Qualitative data provided valuable insights into setting-specific differences in training effectiveness.
- Sustained organizational commitment is crucial for embedding diversity sensitivity into healthcare practices.
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