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An educational intervention to increase "speaking-up" behaviors in nurses and improve patient safety
Michelle M Sayre1, Donna McNeese-Smith, Linda Searle Leach
1School of Nursing, UCLA Health System Patient Safety Institute, University of California-Los Angeles, CA, USA. michellemsayre@gmail.com
Abstract:
"Speaking up" is a critical component in improving patient safety. Studies indicate, though, that most registered nurses prefer using behaviors of avoidance or accommodation in conflict situations. The purpose of this quasi-experimental study was to determine whether an educational intervention using scenarios, personal reflection, and peer support in small groups could improve speaking-up behaviors in registered nurses. Results showed a significant difference in speaking-up behaviors and scores in the intervention group (P < .001).
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