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Creating excellence in patient care.

K B Schwartz1

  • 1Department of Occupational Therapy, San Jose State University, California 95192-0059.

The American Journal of Occupational Therapy : Official Publication of the American Occupational Therapy Association
|September 1, 1990
PubMed
Summary

Occupational therapists can balance productivity and quality patient care by adopting an excellence perspective. This approach guides program innovation, aligning therapist and administrator goals for better healthcare outcomes.

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Area of Science:

  • Healthcare Administration
  • Occupational Therapy
  • Organizational Management

Background:

  • Healthcare organizations increasingly focus on efficiency.
  • This efficiency-driven model faces criticism for potentially compromising patient care quality.
  • Occupational therapists (OTs) operate within these demanding healthcare systems.

Purpose of the Study:

  • To propose the excellence perspective as a framework for occupational therapists.
  • To demonstrate how this perspective can integrate quality patient care with organizational productivity.
  • To explore the applicability of the excellence perspective in healthcare settings.

Main Methods:

  • Conceptual examination of the excellence perspective.
  • Analysis of its application in business contexts.
  • Presentation of a case study illustrating excellence in patient care.

Main Results:

  • The excellence perspective offers a viable model for healthcare organizations.
  • It aligns the goals of occupational therapists (quality care) with administrators (productivity).
  • The case study provides a practical example of successful implementation.

Conclusions:

  • The excellence perspective can guide occupational therapists in program innovation.
  • It provides a balanced approach to enhance both patient care quality and operational productivity.
  • This perspective holds significant potential for improving healthcare delivery.

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