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Published on: February 16, 2011
"Confronted with paperwork": information and documentation in peer support
1School of Social and Political Sciences, University of Canterbury, Private Bag 4800, Christchurch 8140, New Zealand. A.Scott@canterbury.ac.nz
Background:
Peer support has a unique philosophy of practice, which is reflected in the way information is handled.
Aims:
To describe the way peer supporters use documentation in their work and explore tensions this generates.
Methods:
Qualitative study based on two individual or group interviews with each of 37 peer supporters and peer-support managers in Aotearoa New Zealand.
Results:
Peer supporters challenged disciplinary uses of documentation by either keeping minimal information about their interactions with peers, or keeping notes in a collaborative, empowering and transparent manner. This generated tensions with regard to the wider mental health system, particularly in relation to an emerging national database of mental health service use.
Conclusions:
Funders and planners need to be aware of the reasons for some peer-support services' reluctance to participate in mental health information strategies. Peer-support documentation approaches might usefully be adopted across the mental health sector.
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