Related Experiment Video
Updated: May 25, 2026
07:13
Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform
Published on: April 12, 2021
Caller self-care decisions following teletriage advice
Bev Williams1, Sharon Warren, Robert McKim
1Faculty of Nursing, University of Alberta, Edmonton, Alberta, Canada. Beverly.williams@ualberta.ca
Journal of Clinical Nursing
|January 31, 2012
Summary
Most patients follow nurse-provided teletriage advice for self-care. Higher self-efficacy and satisfaction increase adherence, showing teletriage is a trusted and effective healthcare resource.
Area of Science:
- Nursing
- Health Services Research
- Digital Health
Background:
- Teletriage is increasingly used to support patient self-care and reduce healthcare service utilization.
- Existing research suggests teletriage is safe and effective, but lacks data on self-care advice adherence.
- This study addresses the gap in understanding caller compliance with teletriage self-care recommendations.
Purpose of the Study:
- To investigate caller adherence to self-care advice given by nurses via teletriage.
- To identify factors influencing callers' decisions to follow teletriage self-care recommendations.
Main Methods:
- A descriptive survey design was employed.
- 312 callers advised to self-care were randomly sampled over nine months.
- Data collected via interviews and analyzed using inferential statistics and content analysis.
Main Results:
- The majority of callers reported following teletriage self-care advice.
- Caller self-efficacy and satisfaction with the nurse interaction positively correlated with adherence.
- All participants expressed willingness to use the teletriage service again.
Conclusions:
- Teletriage callers demonstrate confidence in nurse-provided advice and a willingness to adhere to self-care recommendations.
- Teletriage programs offer a cost-effective method for managing self-care needs, potentially reducing emergency department visits.
Related Concept Videos
01:26Types of Reports III: Telephone and Verbal Reports
Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Here's an overview of each type:
Telephone Orders
01:30Ethical Dilemmas II
Resolving an ethical dilemma in healthcare involves a systematic approach that considers every aspect of the issue, respecting both the patient's needs and values and the healthcare professional's ethical obligations. Here are potential steps to resolve an ethical dilemma:
01:29SBAR I: Understanding the Concept
Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
Standardized methods of communication have been developed to ensure that information is...
01:28Acute Coronary Syndrome IV: Interprofessional Care
IntroductionThe management of Acute Coronary Syndrome (ACS) aims to minimize myocardial damage, preserve myocardial function, and prevent complications.Initial ManagementInpatient management involves continuous cardiac monitoring, preferably in an ICU, focusing on blood pressure, serum sodium, potassium, and creatinine levels, and urine output. Ongoing pharmacologic management is crucial for stabilizing the patient.Supplemental Oxygen: Administer supplemental oxygen if oxygen saturation is...
01:14SBAR II: Application of SBAR
SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
01:16Kidney Transplant III: Nursing Management
Postoperative Nursing Management for Kidney Transplant PatientsPostoperative nursing management care includes monitoring the surgical site, encouraging early movement, and promoting lung health through breathing exercises. Nurses also administer prescribed medications like H2-blockers, such as famotidine, or proton pump inhibitors, like omeprazole, to help prevent gastrointestinal ulcers and bleeding. Fungal infections in the mouth and bladder can result from immunosuppressive and antibiotic...