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Expectation changes and team characteristics in a participatory design process.

Conne Mara Bazley1, Annelise De Jong, Peter Vink

  • 1JimConna Inc., 5966 County Road 109, Carbondale, CO 81623, USA. cbazley@jimconna.com

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This study on participatory design found that while teams were satisfied with their own expectations, their satisfaction with upper management

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Area of Science:

  • Human Factors and Ergonomics
  • Organizational Behavior
  • Participatory Design

Background:

  • Understanding team dynamics and expectations is crucial in complex design projects.
  • Culturally diverse teams present unique challenges and opportunities in collaborative environments.
  • The participatory design process involves active stakeholder engagement throughout project lifecycles.

Purpose of the Study:

  • To investigate the expectations of a diverse team during a year-long participatory design process.
  • To identify key characteristics of high-performing participatory design teams.
  • To analyze shifts in team expectations regarding upper management throughout the design process.

Main Methods:

  • Employed in-situ ethnography and case study methods for in-depth understanding.
  • Conducted personal interviews to gather qualitative data on team expectations.
  • Utilized a questionnaire with Likert scale ratings to quantify expectation levels.

Main Results:

  • Individual team members and the overall team reported extremely satisfied expectations throughout the process.
  • Team expectations of upper management shifted from satisfied to extremely unsatisfied during the design process.
  • The participatory design team demonstrated high-level characteristics: honesty, competence, commitment, communication, creativity, and clear expectations.

Conclusions:

  • Participatory design teams can maintain high internal satisfaction despite external challenges.
  • Upper management's evolving expectations significantly impact team morale and satisfaction.
  • Fostering strong team characteristics is vital for successful participatory design outcomes.