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The interdepartmental ticket (IT) factor: enhancing communication to improve quality
Mary Roberts1, Joyce Putnam, Glenn H Raup
1Plaza Medical Center, Fort Worth, TX 76104, USA.
Abstract:
This article presents the implementation and 1-year evaluation of a staff nurse-driven initiative addressing a Joint Commission patient safety imperative to improve the consistency of handoff communication. An interdepartmental ticket was developed and implemented through a planned process. The interdepartmental ticket serves as a requisite passport for providing key communication of critical information to facilitate a safe transition between medical-surgical and progressive care nursing units and specific ancillary departments.
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