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The interdepartmental ticket (IT) factor: enhancing communication to improve quality
Mary Roberts1, Joyce Putnam, Glenn H Raup
1Plaza Medical Center, Fort Worth, TX 76104, USA.
Journal of Nursing Care Quality
|March 23, 2012
Summary
A new handoff communication tool improved patient safety by standardizing critical information exchange between nursing units and ancillary departments. This staff nurse-led initiative enhanced care transitions over a 1-year evaluation period.
Area of Science:
- Nursing
- Patient Safety
- Healthcare Communication
Background:
- Joint Commission patient safety goals emphasize consistent handoff communication.
- Inconsistent communication during patient transfers poses risks.
- Standardized tools are needed to improve information exchange.
Purpose of the Study:
- To implement and evaluate a staff nurse-driven initiative to enhance handoff communication consistency.
- To address a Joint Commission patient safety imperative.
- To improve the safety of patient transitions between units and departments.
Main Methods:
- Development and implementation of an interdepartmental ticket.
- Planned process for tool integration.
- Evaluation of the initiative over a 1-year period.
Main Results:
- Successful implementation of the interdepartmental ticket.
- The ticket facilitated key communication for safe patient transitions.
- Demonstrated improvement in handoff communication consistency over 1 year.
Conclusions:
- Staff nurse-led initiatives can effectively address patient safety imperatives.
- The interdepartmental ticket is a valuable tool for improving handoff communication.
- Standardized communication protocols enhance patient safety during care transitions.
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