Related Experiment Video
Updated: May 23, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Through the eyes of gratitude
1Institute for Staffing Excellence and Innovation, CNO, API Healthcare, Hartford, WI, USA. kathy@staffingexcellence.org
Abstract:
There are complex considerations at play when deciding what nurse should work with which patient. During the course of a relationship between a patient and a nurse, or a nurse and a patient's family, remarkable and life-changing interactions can occur. The relationship between Patrick Barnes, his family, and the nurses who cared for them, was the inspiration for the creation of the DAISY Foundation. The DAISY Award focuses attention on the specific behaviors administrators want to encourage to bring the organization's vision and values to life. DAISY stories, presented publicly, uplift all who hear them. We can all learn a lot from the Barnes family story by remembering the power of compassion, the power of gratitude, and the power of recognition.
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