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Veteran satisfaction with RN voice-mail greeting
Josephine M Mancuso1, Eva Manchester, Lynette Zamborini
1Clement J. Zablocki VA Medical Center, Milwaukee, WI 53295, USA. josephine.mancuso@va.gov
Abstract:
Voice-mail communication is often used to convey information between the registered nurse (RN) and the Veteran. Using a pretest-posttest design, this study examined whether implementation of a standardized voice-mail greeting had an impact on Veteran satisfaction and the number of messages left on the RN voice-mail. Veterans were more satisfied and there was a significant decrease in RN voice-mail messages post-implementation. This study highlights effects of the voice-mail greeting and has implications for other health care settings.
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