User satisfaction with maritime telemedicine.
Emilie Dehours1, Baptiste Vallé, Vincent Bounes
1Service d'aide médicale urgente, Centre de Consultations Médicales Maritimes, Pôle de Médecine d'urgence, Hôpitaux Universitaires de Toulouse, CHU Purpan, Toulouse, France. dehours.e@chu-toulouse.fr
Journal of Telemedicine and Telecare
|May 19, 2012
Summary
Onboard caregivers reported high satisfaction with maritime telehealth services from the Centre de Consultations Médicales Maritimes (CCMM), particularly regarding physician relationships and advice quality.
Area of Science:
- Maritime Health
- Telemedicine
- Medical Services
Background:
- The Centre de Consultations Médicales Maritimes (CCMM) provides essential telehealth services to onboard caregivers.
- Assessing user satisfaction is crucial for service improvement and efficacy.
Purpose of the Study:
- To evaluate the satisfaction levels of onboard caregivers utilizing the CCMM's maritime telehealth services.
- To identify key aspects of the service that contribute to user satisfaction.
Main Methods:
- A survey was distributed via email to captains and caregivers.
- Response rate was 43% (165 out of 385 surveys completed).
- Data analysis focused on satisfaction with waiting times, physician interaction, and medical advice.
Main Results:
- 97% of respondents were satisfied or very satisfied with their relationship with remote physicians.
- 84% found waiting times satisfactory or very satisfactory.
- Caregivers reported high satisfaction with the overall medical advice and physician competence.
Conclusions:
- Onboard caregivers expressed general satisfaction with the maritime teleconsultation services offered by CCMM physicians.
- The service appears effective in providing remote medical support to those at sea.
Related Concept Videos
01:29Issues And Trends In Healthcare Delivery System
The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
01:30Health Information Technology and Healthcare Information System
Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
01:14SBAR II: Application of SBAR
SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
01:26Types of Reports III: Telephone and Verbal Reports
Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Here's an overview of each type:
Telephone Orders