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Implementation of Web 2.0 services in academic, medical and research libraries: a scoping review
Paolo Gardois1, Nicoletta Colombi, Gaetano Grillo
1School of Health and Related Research, University of Sheffield, Sheffield, UK. pgardois@gmail.com
Background:
Academic, medical and research libraries frequently implement Web 2.0 services for users. Several reports notwithstanding, characteristics and effectiveness of services are unclear.
Objectives:
To find out: the Web 2.0 services implemented by medical, academic and research libraries; study designs, measures and types of data used in included articles to evaluate effectiveness; whether the identified body of literature is amenable to a systematic review of results.
Methods:
Scoping review mapping the literature on the topic. Searches were performed in 19 databases.
Inclusion Criteria:
research articles in English, Italian, German, French and Spanish (publication date ≥ 2006) about Web 2.0 services for final users implemented by academic, medical and research libraries. Reviewers' agreement was measured by Cohen's kappa. From a data set of 6461 articles, 255 (4%) were coded and analysed.
Results:
Conferencing/chat/instant messaging, blogging, podcasts, social networking, wikis and aggregators were frequently examined. Services were mainly targeted at general academic users of English-speaking countries.
Conclusions:
Data prohibit a reliable estimate of the relative frequency of implemented Web 2.0 services. Case studies were the prevalent design. Most articles evaluated different outcomes using diverse assessment methodologies. A systematic review is recommended to assess the effectiveness of such services.
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