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Quality-related event learning in community pharmacies: manual versus computerized reporting processes
Todd A Boyle1, Andrea C Scobie, Neil J MacKinnon
1Gerald Schwartz School of Business, St. Francis Xavier University, 1 West St., Antigonish, Nova Scotia, Canada. tboyle@stfx.ca
Journal of the American Pharmacists Association : Japha
|July 25, 2012
Summary
Community pharmacies using computerized quality-related event (QRE) reporting systems report higher staff satisfaction with ease of use and learning compared to manual systems. Computerization enhances the perception of QRE reporting processes and continuous improvement.
Area of Science:
- Pharmacy Practice
- Health Informatics
- Quality Improvement
Background:
- Quality-related events (QREs) are crucial for identifying and mitigating risks in community pharmacies.
- Effective reporting and learning from QREs are essential for continuous improvement in patient safety and service quality.
- The method of QRE reporting (manual vs. computerized) may influence staff perceptions and the effectiveness of learning from incidents.
Purpose of the Study:
- To compare staff assessments of quality-related event (QRE) reporting process characteristics and learning between manual and computerized systems in community pharmacies.
- To identify differences in the perceived ease of use, time investment, and extent of continuous improvement based on the QRE reporting method.
Main Methods:
- A cross-sectional study was conducted in Nova Scotia, Canada, in 2010.
- 121 questionnaires were completed by eligible respondents in pharmacies with formal QRE reporting processes.
- A mail-based survey assessed key QRE process characteristics and the "learning from incidents" construct.
Main Results:
- Both manual and computerized QRE reporting systems were perceived as cost-effective, easy to complete, and low-risk.
- Staff assessments of most reporting and learning characteristics were significantly higher in pharmacies utilizing computerized QRE reporting processes.
- Computerized systems were associated with more positive staff evaluations of the reporting process and learning outcomes.
Conclusions:
- Community pharmacies with computerized or automated components in their QRE reporting processes may experience more favorable staff assessments.
- Implementing computerized systems could enhance the perceived effectiveness of QRE reporting and learning, fostering a culture of continuous improvement.
- Further research could explore the long-term impact of computerized QRE reporting on patient safety outcomes.
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