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Measuring health care process quality with software quality measures.
1Informatics Institute, Middle East Technical University, Ankara, Turkey. e113535@metu.edu.tr
Studies in Health Technology and Informatics
|August 10, 2012
Summary
A new healthcare quality model, adapted from software quality standards, comprehensively measures overall process quality. This allows hospitals to identify strengths and weaknesses, enabling better internal and external quality comparisons.
Area of Science:
- Healthcare Management
- Health Informatics
- Quality Improvement
Background:
- Existing healthcare quality models are often disease-specific or limited in scope.
- Current models lack comprehensive measurement of overall health care process quality.
- Hospitals face challenges in internal and external quality benchmarking due to this limitation.
Purpose of the Study:
- To develop a novel, comprehensive model for measuring healthcare process quality.
- To adapt the ISO/IEC 9126 software quality standard for healthcare applications.
- To integrate Joint Commission International Accreditation Standards for Hospitals (JCIAS) for functional requirements.
Main Methods:
- Adapted the ISO/IEC 9126 software quality standard for healthcare processes.
- Incorporated measurable elements from Joint Commission International Accreditation Standards for Hospitals (JCIAS).
- Applied the developed model to measure assessment (diagnosing) processes.
Main Results:
- The new model provides a detailed and comprehensive picture of process quality.
- It effectively identifies both weak and strong aspects within healthcare processes.
- Quantifiable data is generated, facilitating internal and external process comparisons for hospitals.
Conclusions:
- The adapted software quality model offers a robust solution for comprehensive healthcare process quality measurement.
- It empowers hospitals with detailed insights for quality improvement initiatives.
- The model enables effective benchmarking of healthcare processes across multiple organizations.
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