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Patients' satisfaction with dermatology residents
Monica Huynh1, Andrew D Lee, Lee M Miller
1Departments of Dermatology, Pathology and Public Health Sciences, Center for Dermatology Research, Wake Forest University School of Medicine, Winston-Salem, NC, USA.
Southern Medical Journal
|October 6, 2012
Summary
Patients reported high satisfaction with dermatology residents, rating their care highly. While most patients were satisfied, some suggested improvements in non-clinical areas like staff and waiting times.
Area of Science:
- Dermatology
- Medical Education
- Patient Satisfaction
Background:
- Patient perception of care quality is a key outcome.
- High patient satisfaction correlates with trust, treatment adherence, and better outcomes.
- Addressing patient satisfaction is crucial for dermatology residency training.
Purpose of the Study:
- To assess patient satisfaction with dermatology residents.
- To identify areas for improving patient satisfaction in dermatology care.
Main Methods:
- Dermatology residents invited patients to complete an online survey on www.DrScore.com.
- Surveys included overall ratings (0-10) and specific feedback on seven core areas.
- Patients could suggest improvements in care delivery.
Main Results:
- 148 surveys were collected, with a mean resident rating of 9.7/10.
- Patient satisfaction ratings remained high throughout the study period.
- 35% of surveys identified areas for improvement, primarily related to non-clinical factors (staff, parking, wait times).
Conclusions:
- Patients expressed high satisfaction with the care provided by dermatology residents.
- Identified areas for improvement were mostly outside residents' direct control.
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