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Published on: November 15, 2013
[Not Available]
Teresa Concepción1, Orvelindo Rodríguez, Luisa Illada
1Centro de Salud La Victoria. Área de Salud de Tenerife. Tenerife. España.
Summary
Elderly patients report long waits and accessibility issues in specialized care. Improving parking, information, and patient involvement can enhance their healthcare experience.
Area of Science:
- Geriatric Medicine
- Healthcare Quality
- Patient Experience
Context:
- Qualitative study in Tenerife, Spain (2006)
- Focus on elderly users (>65 years) referred from primary care to specialized medicine
- Data from group/individual interviews and participant observation
Purpose:
- Analyze elderly users' opinions on specialized care received after primary care referral
- Identify key factors influencing patient perceptions and expectations
- Provide insights for improving healthcare quality from the user's perspective
Summary:
- Elderly users experience long waiting times and accessibility challenges (parking, information points)
- Patients feel underrepresented in the health system, citing lack of professionals and information due to saturated services
- Age significantly influences perceptions, with a strong emphasis on professional communication
Impact:
- Highlights critical areas for healthcare quality improvement in specialized medicine
- Recommends increased parking, better information access, and enhanced patient participation mechanisms
- Emphasizes the value of user-centered feedback for service enhancement
