Related Experiment Video
Updated: May 16, 2026

A Point-of-Care Method with Integrated Decision Support Tool to Estimate Anemia at Population Level
Published on: January 19, 2024
[Users' perceptions of urgency and reasons for using the mobile pre-hospital care service]
Kelly Piacheski de Abreu1, Alisia Helena Weis Pelegrini, Giselda Quintana Marques
1Universidade Federal do Rio Grande do Sul (PPGENF / UFRGS), Porto Alegre, Rio Grande do Sul, Brasil. kelly.piacheski@gmail.com
Abstract:
The Mobile Emergency Care Services handle urgent situations of various types, and demand for this service occurs according to the perception of the user regarding what is urgent. The aim of the study was to analyze the perceptions of urgency by users who demand care from a Mobile Emergency Care Service in Porto Alegre and to identify the reasons for these requests. In this explomratory-descriptive study, with qualitative approach, data were collected through semi-structured interviews conducted by telephone, during theperiod from February to April 2009. Thematic analysis was used to analyze the information. Users consider urgent life-threatening conditions, which require a quick response, and visible situations, such as bleeding, chronic diseases, and difficulties in transportation. Users themselves feel motivated to call the service due to it being rapid and free, and for transportation. The perceptions of users regarding urgency were diverse, sometimes consistent with the biomedical perspective of health providers and sometimes with their own social context.
Related Concept Videos
Types of Reports III: Telephone and Verbal Reports
Here's an overview of each type:
Telephone Orders
Introduction To Health Care Delivery System
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
The Availability Heuristic
Primary Healthcare Services
In 1978, international leaders convened in Alma-Ata, Kazakhstan, for what would be a pivotal event in global health. The Alma-Ata Declaration was the first to call...
SBAR II: Application of SBAR
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
Barriers to Effective Communication II
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
