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Men calling healthline
Yvonne Gillespie1, Ian St George, Davis Lemke
1Medibank Health Solutions NZ Ltd., Wellington, New Zealand.
Summary
Men underuse Healthline compared to women, with younger, lower socioeconomic status, and European men being the primary users. These findings can inform strategies to increase men's engagement with health services.
Area of Science:
- Public Health
- Health Services Research
- Men's Health
Background:
- Primary care services are underutilized by men compared to women.
- Understanding patterns of men's engagement with health services is crucial for targeted interventions.
Purpose of the Study:
- To compare Healthline call data between men and women.
- To identify characteristics of men who call Healthline.
- To inform strategies for encouraging men's use of Healthline.
Main Methods:
- Retrospective analysis of Healthline call data from October 2010.
- Comparison of 487 men callers with 487 women callers.
- Utilized geocoded data to assess deprivation levels.
Main Results:
- Fewer men called Healthline than women across all age groups, though younger men were overrepresented.
- Younger men callers presented with more acute health issues than women or older men.
- European men and those from higher deprivation areas were more likely to call Healthline.
Conclusions:
- Men underutilize Healthline, mirroring their use of other primary care services.
- Healthline may be an acceptable health advice source for younger, lower socioeconomic status, European men.
- Findings suggest Healthline's potential role in future men's health initiatives.
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