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Head office commitment to quality-related event reporting in community pharmacy
Summary
Pharmacy staff perceive head office commitment to quality-related event (QRE) reporting as needing improvement. Higher-performing pharmacies reported greater perceived commitment, suggesting a link between support and performance.
Area of Science:
- Pharmacy Practice
- Medication Safety
- Healthcare Management
Background:
- Investigates perceptions of head office commitment to quality-related event (QRE) reporting.
- Examines differences based on pharmacy staff type and QRE reporting/learning performance.
- QREs encompass medication errors reaching patients and those intercepted before dispensing.
Purpose of the Study:
- To explore how pharmacy staff perceive head office commitment to QRE reporting.
- To identify differences in these perceptions based on staff roles and pharmacy performance levels.
Main Methods:
- Survey questionnaire distributed to 427 pharmacy managers, pharmacists, and technicians in Nova Scotia.
- Nonparametric statistics used to analyze differences by staff type and pharmacy performance.
- Content analysis applied to open-ended responses.
Main Results:
- 124 usable questionnaires from chain pharmacy staff were analyzed.
- Community pharmacies generally viewed head office commitment to QRE reporting as an area for improvement.
- High-performing pharmacies reported higher perceived head office commitment compared to low-performing ones.
Conclusions:
- Increased head office support for QRE processes may drive higher performance in pharmacies.
- Demonstrated commitment, encouragement, and targeted communication are key for improving QRE reporting and learning.
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