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Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery
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Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery

Published on: March 13, 2026

Human cognition and the dynamics of failure to rescue: the Lewis Blackman case

Kimberly Acquaviva1, Helen Haskell, Jean Johnson

  • 1George Washington University, School of Nursing, Washington, DC 20036, USA. acqua@gwu.edu

Journal of Professional Nursing : Official Journal of the American Association of Colleges of Nursing
|April 10, 2013
PubMed

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