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Iterative evaluation of a web-based health information resource
Lindsay Rosenfeld1, Amy Shepherd, Amenah A Agunwamba
1Institute for Child, Youth, and Family Policy , Heller School of Social Policy and Management, Brandeis University, Waltham, MA 02454, USA. LER@brandeis.edu
Journal of Health Communication
|April 13, 2013
Summary
Evaluating and improving the "Community Connect to Research" website involved iterative research and user feedback. The study confirmed the resource provides valuable, accessible health information for patients and families.
Area of Science:
- Health Communication
- Human-Computer Interaction
- Information Science
Background:
- Web-based health information resources are crucial for public health literacy.
- Evaluating and improving these resources requires user-centered approaches.
- The
- Community Connect to Research
- website aims to provide accessible health information to the public.
Purpose of the Study:
- To describe the iterative research process for evaluating and improving a public-facing web-based health information resource.
- To assess user perspectives on the design, content, and usability of the
- Community Connect to Research
- website.
- To demonstrate the impact of formal evaluations on enhancing health information resources.
Main Methods:
- Two formal evaluations (2009, 2010) using mixed methods: key informant interviews, usability interviews, focus groups, online surveys, and readability/suitability assessments.
- Iterative redesign of the
- Community Connect to Research
- website based on evaluation findings.
- Comparative analysis of evaluation data before and after redesign.
Main Results:
- User feedback provided insights into website design, content, and literacy demands.
- The redesign successfully addressed issues identified in the first evaluation.
- Participants found the
- Community Connect to Research
- website useful, valuable, accessible, relevant, and high-quality.
Conclusions:
- Iterative evaluation and user feedback are essential for enhancing public health information websites.
- The
- Community Connect to Research
- website effectively provides accessible and high-quality health information.
- Ongoing formal evaluation is critical for the sustained improvement of online health resources.
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