Patient satisfaction in imaging services

This article is a brief summary of the use of patient satisfaction surveys in the imaging services department in a major hospital in Long island, New York. Secondary data was collected and analyzed from the surveys given to outpatients in the imaging services department for the time period from January 2010 up to and including December 2011. Statistical testing, including correlation and regression analysis, was performed on the data. Results revealed that patient satisfaction scores improved from 2010 to 2011. A continued focus on patient centered care should continue to show an improvement in these scores for the foreseeable future.