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Community cancer center administration and support for navigation services
Mandi Pratt-Chapman1, Anne Willis
1George Washington University Cancer Institute Community Programs, Washington, DC 20036, USA. Mandi@gwu.edu
Seminars in Oncology Nursing
|May 9, 2013
Summary
Demonstrating the value of patient navigation (PN) is crucial for community cancer centers facing economic challenges. Clear metrics and evaluation plans are essential for sustaining these vital patient support programs.
Area of Science:
- Oncology
- Healthcare Management
- Patient Support Services
Background:
- Community cancer centers face increasing economic pressures.
- Justifying the value of all healthcare roles is essential for sustainability.
- Patient navigation (PN) is a critical component of comprehensive cancer care.
Purpose of the Study:
- To evaluate the value of patient navigation (PN) in community cancer centers.
- To propose methods for measuring PN outcomes.
- To provide justification for PN as a critical element of cancer care.
Main Methods:
- A comprehensive literature review was conducted.
- Analysis of unpublished data from the DC Citywide Patient Navigation Network was performed.
Main Results:
- Economic challenges necessitate clear value demonstration for all healthcare specialties.
- Defining and measuring PN program impact is critical for program sustainability.
- A robust business plan aids in establishing return-on-investment metrics for PN programs.
Conclusions:
- Nurses are instrumental in defining, tracking, and reporting PN value metrics.
- Developing clear evaluation plans is vital for assessing PN program impact.
- Nurses should pursue ongoing training to enhance their navigation skills and knowledge.
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