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Related Experiment Videos

Evaluation of a practice information leaflet.

R S Bhopal1, W H Gilmour, C W Fallon

  • 1Division of Community Medicine, University of Newcastle, Newcastle upon Tyne, England.

Family Practice
|June 1, 1990
PubMed
Summary
This summary is machine-generated.

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Distributing practice information leaflets significantly improved patient knowledge about practice organization. Patients also demonstrated increased self-referral to nurses and better adherence to telephone call policies.

Area of Science:

  • Health Services Research
  • Patient Education
  • Primary Care Management

Background:

  • Effective patient communication is crucial in primary care settings.
  • Information leaflets can serve as a tool to enhance patient understanding and engagement.
  • Assessing the impact of patient information materials is vital for service improvement.

Purpose of the Study:

  • To evaluate the effectiveness of a practice information leaflet in improving patient knowledge.
  • To assess patient attitudes towards and utilization of practice information leaflets.
  • To measure changes in patient behavior, including consultation patterns and communication timing.

Main Methods:

  • Distribution of 5,000 practice information leaflets over 10 months in a Glasgow practice.

Related Experiment Videos

  • Assessment of patient attitudes, leaflet usage, and knowledge changes via surveys.
  • Measurement of consultation patterns with practice nurses and timing of incoming telephone calls.

    • Main Results:

    • Most patients found the leaflet useful, read it, kept it, and referred to it.
    • Patients who received the leaflet showed significantly higher knowledge scores (7.5) compared to control groups (5.2 and 5.7).
    • Statistically significant improvements in knowledge were observed for 10 out of 15 questions. Behavioral changes included increased self-referral to nurses (37% vs 29%) and more appropriate timing of telephone calls (23% vs 11%).

    Conclusions:

    • Practice information leaflets are an effective tool for enhancing patient knowledge about practice organization.
    • Leaflet distribution can positively influence patient behavior, leading to increased self-management and better adherence to practice protocols.
    • The study demonstrates the utility of information leaflets in improving patient engagement and optimizing primary care services.