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Customer emotion regulation in the service interactions: its relationship to employee ingratiation, satisfaction and

Hana Medler-Liraz1, Dana Yagil

  • 1Academic College of Tel-Aviv-Yaffo, School of Management and Economics, Tel Aviv 61083, Israel. hanamedl@mta.ac.il

The Journal of Social Psychology
|June 4, 2013
PubMed

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