Developing inclusive design expertise within a client/consultancy relationship
Related Experiment Video
Updated: May 10, 2026

Involving Individuals with Developmental Language Disorder and Their Parents/Carers in Research Priority Setting
Published on: June 6, 2020
Nina Warburton1, Gus Desbarats2, Ian Hosking3
1Philips Consumer Lifestyle, The Netherlands.
Abstract:
TheAlloy have been working together with British Telecom (BT), as their product design consultants, for over ten years. During that time BT have undergone a key transformation which has had a profound impact on their design focus. This transformation has seen BT actively embrace inclusive design as a core driver for their business objectives. As part of that journey, TheAlloy have in turn developed core competencies which have not only supported BT's transition, but impacted the consultancy's ability to offer these services to other clients. This paper reflects on the development of that relationship and those competencies through a series of project case studies.
Related Concept Videos
Design Consideration
The factor of safety is another key aspect...
Design Example: Analyzing Capacity Contours for Flood Risk Assessment
Design Example: Sustainability in Concrete Building
There are multiple approaches to achieve sustainability in a commercial concrete building. For instance, construct a concrete parking area under the building, utilizing pervious concrete paver blocks in open areas to facilitate rainwater collection through an underground cistern.
Design Example: Managing Concrete Workability
To address...
Modeling in Therapy
Participant Modeling
Participant modeling involves therapists demonstrating calm and effective behaviors in situations...
Design Example
