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Consumer satisfaction with breast screening: a pilot study.

A Elkind¹, A Eardley

¹Department of Epidemiology and Social Oncology, Christie Hospital and Holt Radium Institute, Withington, Manchester.

Journal of Public Health Medicine

|February 1, 1990

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Women generally responded positively to breast cancer screening invitations, appreciating the opportunity despite some anxiety. Most found the screening experience acceptable and would attend future appointments.

Area of Science:

Medical Imaging
Public Health
Oncology

Background:

Breast cancer screening aims to detect malignancies early.
Understanding patient experiences is crucial for optimizing screening programs.

Purpose of the Study:

To evaluate women's and staff's reactions to a breast screening program.
To identify areas for improvement in the screening process.

Main Methods:

Postal questionnaires were administered to 146 women and 84 health authority staff.
Staff observations were also recorded.

Main Results:

Invitations and leaflets were well-received; most women welcomed the screening opportunity.
Common criticisms included privacy, access, and claustrophobia during mammography.

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Staff were generally viewed favorably, and most women would return for future screenings.

Conclusions:

Breast cancer screening is generally accepted by women.
Addressing patient concerns regarding privacy, access, and comfort can enhance the screening experience.