Related Experiment Video
Updated: May 9, 2026

14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Aiming for excellence
Abstract:
Staff at Chase Farm mental health unit in north London have improved the service they provide by focusing on essential elements of care, particularly communication with patients. Director of nursing Mary Sexton put staff development at the heart of her transformation plan, ensuring they know what is expected from them and celebrating their achievements.
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