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Effective healthcare process redesign through an interdisciplinary team approach.
Rita Snyder1, Nathan Huynh, Bo Cai
1College of Nursing.
Studies in Health Technology and Informatics
|August 8, 2013
Summary
Interdisciplinary teams improve healthcare process redesign safety. This approach, focusing on medication administration process redesign, mitigates risks associated with limited understanding and narrow expertise.
Area of Science:
- Healthcare Management
- Process Engineering
- Health Informatics
Background:
- Healthcare process redesign is inherently complex and risky.
- Limited understanding of baseline processes and inadequate assessment tools hinder effective redesign.
- Narrow expertise within redesign teams can lead to unintended consequences.
Purpose of the Study:
- To describe an interdisciplinary research team approach to healthcare process redesign.
- To focus on the specific application of this approach to medication administration process (MAP) redesign.
- To highlight the achievements and challenges encountered during MAP redesign.
Main Methods:
- Formation of interdisciplinary research teams comprising healthcare, biostatistics, engineering, and computer science experts.
- Application of a structured approach to assess and redesign healthcare processes.
- Detailed examination of the medication administration process (MAP) as a case study.
Main Results:
- Interdisciplinary collaboration provides broader expertise for safer and more effective redesign.
- Identification of specific achievements in medication administration process redesign.
- Documentation of challenges encountered during the redesign initiative.
Conclusions:
- Interdisciplinary research teams offer a robust framework for mitigating risks in healthcare process redesign.
- Effective redesign requires a comprehensive understanding of processes and diverse expert input.
- The MAP redesign initiative demonstrated both successes and areas for improvement in healthcare delivery.
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