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Solicitations in GP, nurse and pharmacist prescriber consultations: an observational study
Marjorie C Weiss1, Jo Platt, Ruth Riley
1Department of Pharmacy and Pharmacology, University of Bath, Bath.
Pharmacist prescribers asked fewer opening solicitations than GPs and nurse prescribers. Encouraging more open questions and multiple solicitations can improve patient expression and outcomes.
Area of Science:
- Primary Care Medicine
- Health Services Research
- Communication in Healthcare
Background:
- The opening solicitation in primary care consultations is crucial for patients to voice concerns and expectations, potentially improving outcomes.
- However, effective opening solicitations are not consistently utilized in practice.
- This study examines opening solicitations within a multi-professional prescribing context.
Purpose of the Study:
- To compare the characteristics, frequency, and patient response to opening solicitations used by nurse prescribers (NPs), pharmacist prescribers (PPs), and general practitioners (GPs).
Main Methods:
- An observational study involving audio-recordings of 533 patient consultations across 36 primary care practices in southern England.
- Consultations were with GPs, NPs, and PPs, with 7-13 recordings per prescriber.
- A standardized pro forma, based on prior research, was employed to analyze the recordings.
Main Results:
- Pharmacist prescribers (PPs) used fewer opening solicitations compared to GPs and nurse prescribers (NPs).
- General practitioners (GPs) utilized more open questions than NPs and PPs.
- Patients completed their initial agenda in 20% of consultations, irrespective of the prescriber's profession; redirection of the patient's agenda occurred at a mean of 24 seconds.
Conclusions:
- All prescribers should be encouraged to employ more open-ended questions and multiple solicitations during consultations.
- Implementing these communication strategies is likely to enhance patient expression of concerns and lead to better patient outcomes.
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