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A continuous quality improvement program to focus a college of pharmacy on programmatic advancement
Philip D Hall1, Joseph T Dipiro, Randall C Rowen
1South Carolina College of Pharmacy, Medical University of South Carolina, Charleston, SC 29425, USA. hallpd@sccp.sc.edu
Objective:
To enhance the achievement of a college of pharmacy's goals for education, research, and service missions by implementing an excellence program based on the Studer Group model for continuous quality improvement.
Methods:
The Studer model was combined with university strategic planning for a comprehensive quality-improvement program that was implemented over 5 years. The program included identifying and measuring key performance indicators, establishing specific "pillar" goals, aligning behaviors with goals and values, and training leaders.
Results:
Assessment of key performance indicators over 5 years demonstrated progress toward achieving college goals for student and faculty satisfaction, research funding, numbers of students seeking formal postgraduate training, and private giving.
Conclusions:
Implementation of a continuous quality-improvement program based on the Studer program enabled the college to focus on and meet its yearly and strategic goals for all components of its mission.
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