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Communication with pharmacy technicians: how to reduce stress and improve pharmacy operations
Jeremy P Fyke1, Mary F Hoffman
1PUrdue University, West Lafayette, Indiana.
Abstract:
Analysis of interviews with certified pharmacy technicians revealed that they experience work-related stressors related to the need for accuracy, workload expansion, and customer interaction. Three types of supportive communication (i.e., instrumental , emotional, informational) are discussed as methods to reduce the negative impact of these stressors on pharmacy operations.
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