[Humanization in nursing care: contribution to the discussion about the National Humanization Policy]

This research aimed to identify and analyze the elements that constitute the representations of nurses and users about the humanization of care, and to discuss strategies that can contribute to the implementation of the National Humanization Policy. Twelve professionals who were working effectively in nursing care and fifteen users hospitalized adults participated in the research, all of the medical clinic of a federal public hospital. Semi-structured individual interviews were used to generate data, to which the technique of thematic content analysis was applied. The conceptions about humanization refer to social issues, which show the relationship between professionals and users in nursing care; and, also, to management issues, which show the difficulties in health care facilities to obtain a humanized approach. The discussion with those involved in the process presents itself as a strategy for the scope of the precepts of the National Policy of Humanization.