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Updated: May 7, 2026
14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Doing well by doing good: patient financial advocacy in action
1Prodigo Revenue Cycle Services, Pittsburgh, USA. langforda@upmc.edu
Abstract:
UPMC has improved its patient financial advocacy by: Establishing a patient financial services center. Developing processes and tools to identify uninsured and underinsured patients across the continuum of care. Positioning itself for changes resulting from Medicaid expansion, insurance exchanges, and the growing self-pay population.
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