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Interactive Voice Response Technology (IVRT) transforms phones into computer terminals for healthcare. IVRT applications, developed with nursing input, enhance chronic disease and medication management, improving patient self-care.

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Area of Science:

  • Health Informatics
  • Telecommunications in Healthcare
  • Nursing Informatics

Background:

  • The convergence of telephony and computing has led to the development of Interactive Voice Response Technology (IVRT).
  • IVRT enables the use of standard touch-tone phones as virtual computer terminals, expanding technological access in healthcare.
  • Nursing professionals have been instrumental in developing and implementing various IVRT applications.

Purpose of the Study:

  • To explore the growing applications of IVRT in healthcare settings.
  • To highlight the role of Nurse Informaticists in advancing IVRT for patient care.
  • To underscore the potential of IVRT in patient education and self-management monitoring.

Main Methods:

  • Review of existing IVRT applications in healthcare.
  • Identification of key areas where IVRT is utilized, including chronic disease management, medication management, and special populations.
  • Discussion of the role of Nurse Informaticists in future IVRT development and testing.

Main Results:

  • IVRT has demonstrated significant applications in managing chronic diseases and medications.
  • The technology is effective in supporting the care of special patient populations.
  • IVRT facilitates patient education and monitoring of self-management behaviors.

Conclusions:

  • Nurse Informaticists are crucial for innovating and validating new IVRT uses in patient care.
  • Increased understanding of IVRT applications will add substantial value to healthcare services.
  • IVRT offers a promising avenue for leveraging technology to improve patient outcomes and engagement.