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Teaching empathy and other compassion-based communication skills.

Kevin J Kelley¹, Mary F Kelley

¹Kevin J. Kelley, PhD, is Assistant Professor of Psychology, Psychology Program, Penn State Lehigh Valley Campus, Center Valley. Mary F. Kelley, MSN, RN, CRNP, is Nurse Practitioner, Department of Neurology, University of Pennsylvania Health Systems, Philadelphia.

Journal for Nurses in Professional Development

|November 22, 2013

Summary

This summary is machine-generated.

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Empathy

Empathy

Some researchers suggest that altruism operates on empathy. Empathy is the capacity to understand another person’s perspective, to feel what he or she feels. An empathetic person makes an emotional connection with others and feels compelled to help (Batson, 1991). Empathy can be expressed in several ways, including cognitive, affective, and motor.

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Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
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Therapeutic Communication

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...

Communication

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.

Communication

Communication

Communication between two animals occurs when one animal transmits an information signal that causes a change in the animal that receives the information. Organisms communicate with one another in a host of different ways. Signals can be auditory, chemical, visual, tactile, or a combination of these. Communication is a critical behavioral adaptation that promotes survival, growth, and reproduction.

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Empathy in nursing care offers palliative and healing effects for patients. Training nurses in empathy communication skills is vital for harnessing its transformative potential.

Area of Science:

Nursing
Healthcare Communication
Patient Well-being

Background:

Empathy is integral to holistic nursing care.
Research indicates empathetic interactions yield palliative and healing outcomes for patients.
Effective communication strategies are essential for realizing empathy's therapeutic benefits.

Purpose of the Study:

To define key empathy and compassion-based communication skills for nurses.
To provide a structured training rubric for teaching empathetic communication.
To enhance nurses' ability to utilize empathy for patient healing and care.

Main Methods:

Definition of four core active listening skills.
Identification of six essential compassion-based communication skills.

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Development of a versatile training rubric for empathy education.

Main Results:

Clearly defined skill sets for empathetic nursing communication.
A practical training framework adaptable to various educational settings.
Emphasis on the actionable components of empathetic care.

Conclusions:

Training nurses in specific empathy and compassion skills is crucial.
Empathetic communication can significantly enhance patient palliative and healing experiences.
The provided rubric offers a scalable approach to improving nursing care through empathy.