[Survey on public medications satisfaction in Guangdong Province]

To analyze the influencing factors, and explore effective measures to improve the public medication satisfaction in Guangdong Province according to the survey on public medications satisfaction.

Information was collected through questionnaire survey supplemented by interview survey. Data were analyzed by SPSS 19.0 and Microsoft Excel 2003.

The average public satisfaction of the seven items including the overall impression of pharmacy, the pharmacist professional quality, the waiting time of getting or buying drug, the attitude of the staffs, the drug labeling and instructions, drug prices and drug reliability scored 7.10, 6.76, 6.43, 6.57, 7.22, 5.52, 6.69 (out of 10), respectively.

For low satisfaction and items that the public pay more attention to, countermeasures to improve satisfaction is proposed. On the premise of guaranteeing drug reliability, it is necessary to regulate drug prices positively, and improve the quality of pharmacy services and the professional quality of the pharmacists.