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Related Concept Videos

Frustration and Conflict: Approach-Approach, Approach-Avoidance01:20

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Frustration occurs when people are obstructed or prevented from achieving a desired goal or fulfilling a perceived need. For example, when someone's input is ignored in a discussion, it can lead to feelings of frustration. Conflict, however, arises from opposing interests, goals, or actions. Conflicts can take various forms based on the nature of these opposing desires or goals.
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Avoidance-avoidance conflict refers to a psychological situation where a person must choose between two or more unpleasant alternatives. These conflicts are particularly stressful because neither option is desirable. This dilemma is often expressed in sayings like "caught between a rock and a hard place" or "between the devil and the deep blue sea." For instance, individuals who fear dental procedures may find themselves torn between enduring a painful toothache or facing the...
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Aligning actions are communicative strategies individuals employ to maintain social harmony and preserve personal identity in the face of potential disruptions to social norms. These actions are particularly important in managing social impressions when one's behavior might be seen as inappropriate, incompetent, or morally questionable.Types of Aligning ActionsThe three principal types of aligning actions are disclaimers, accounts, and apologies.DisclaimersDisclaimers are preventive; they are...
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Coping strategies are methods people use to manage, tolerate, or reduce the effects of stressors. These strategies involve both behavioral and psychological actions to handle stressful situations. One common approach is problem-focused coping, which aims to change or eliminate the source of stress rather than merely addressing its consequences. This method involves taking direct action to resolve the issue causing stress.
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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
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Conflict management: difficult conversations with difficult people.

Amy R Overton1, Ann C Lowry2

  • 1Division of Health Policy and Management, Department of Health Administration, School of Public Health, University of Minnesota, Minneapolis, Minnesota.

Clinics in Colon and Rectal Surgery
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PubMed
Summary
This summary is machine-generated.

Workplace conflict in healthcare negatively impacts teamwork and satisfaction. Training in conflict resolution skills improves healthcare team performance and patient outcomes.

Keywords:
conflict managementresolution skills

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Area of Science:

  • Healthcare Management
  • Organizational Behavior
  • Medical Education

Background:

  • Workplace conflict is prevalent in healthcare settings.
  • Negative consequences include impaired teamwork, reduced patient satisfaction, and increased staff turnover.
  • Addressing conflict is crucial for maintaining a healthy work environment.

Purpose of the Study:

  • To highlight the impact of conflict in healthcare.
  • To present conflict resolution training as a beneficial intervention.
  • To discuss strategies for managing disruptive physician behavior.

Main Methods:

  • Review of existing research on workplace conflict in healthcare.
  • Analysis of the benefits of conflict resolution training.
  • Exploration of specific tactics for physician-related conflicts.

Main Results:

  • Conflict resolution training enhances teamwork and productivity.
  • Improved patient and employee satisfaction is a key outcome.
  • Effective strategies can mitigate the effects of disruptive physician behavior.

Conclusions:

  • Investing in conflict resolution skills is essential for healthcare organizations.
  • Training programs can lead to significant improvements in operational efficiency and staff morale.
  • Targeted strategies are needed to manage complex interpersonal dynamics, such as disruptive physician conduct.