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Updated: Oct 21, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[The patient experience: a quality indicator]
Thérèse Psiuk1, Pierre-Emmanuel Romanat2, Mathieu Oberlin3
138 rue des Tours, 59000 Lille, France.
Abstract:
The patient experience is now taken into account in healthcare facilities, in accordance with the recommendations of the French National Authority for Health. All healthcare professionals are encouraged to embrace this approach, which involves listening to patients and analyzing their verbatim accounts to improve the care pathway. The use of clinical pathways focused on outcome indicators supports this approach.
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