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Updated: Oct 21, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[Conflict in the hospital: a catalyst for change]
Sylvie Deson1, Audrey Janus1, Mathieu Oberlin2
1Groupe hospitalier Sélestat-Obernai, 23 avenue Pasteur, BP 30248, 67606 Sélestat cedex, France.
Abstract:
Healthcare systems are not immune to the instabilities of our society. Managing a team requires establishing reliable guidelines and fostering open communication, while respecting the dignity of all and the skills of each individual. In this context, conflict is no longer inevitable or a threat, but rather an opportunity to build and strengthen teams. It reveals avenues for human, technical, and logistical progress for healthcare providers, patients, and healthcare facilities alike.
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