Related Experiment Video
Updated: May 3, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Beyond compliance to responsiveness: new measures of quality for accreditation
1The Accreditation Council, University of Maryland, 8100 Professional Place, Suite 204, Landover, MD 20785, USA.
Abstract:
The Accreditation Council, a national accreditation organization since 1969, has developed a set of Outcome Based Performance Measures that can be used to assess the quality of services and supports for people with disabilities. The development of the Outcome Based Performance Measures signals a change in the definition of quality from compliance with organizational processes to responsiveness to the individual. Based on individual and focus group interviews with individuals with disabilities, the new measures of quality indicates the outcomes that people expect from services and supports. These generic outcomes apply to work and employment settings. The new approach to quality assessment treats work and employment as methods or organizational processes which facilitate outcomes for people. Work and employment are important for the outcomes they facilitate.
Related Concept Videos
Accountability and Responsibility of a Nurse II
For example, a nurse demonstrating respect and compassion might listen attentively to a patient's concerns, provide...
Quality Assurance
Quality Control
Quality control helps track data, visualize trends, and identify variations, making it easier to detect deviations that may affect the accuracy of an analysis. One way to do this is by generating a quality control chart, which...
Accountability and Responsibility of a Nurse I
Obedience
Types of Records II: Educational and Administrative Records

